Return & Exchange Policy
Last updated: January 2025
30-Day Satisfaction Guarantee
If you're not completely happy with your purchase, return it within 30 days of delivery for a full refund or exchange — no questions asked.
What Can Be Returned?
Refunds
Approved refunds are processed to your original payment method within 5–10 business days of us receiving the return. You'll be notified by email once your refund has been issued.
Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We're happy to exchange unused items for a different variant or product of equal value. If you'd like an exchange, please indicate this when contacting us and we'll send out the replacement as soon as the original item is received.
How to Start a Return
Contact us
Email our support team with your order number and reason for return.
Receive a return label
We'll reply within 24 hours with a pre-paid return label (for eligible items).
Pack & ship
Pack the item securely in its original packaging if possible and drop it off with the courier.
Refund or exchange processed
Once received and inspected, your refund or exchange will be actioned within 2 business days.
Need help with a return? Get in touch — we're here to make things right.