Privacy Policy
Last updated: January 2025
At The Wild Turtle, your privacy matters deeply to us. This policy explains how we collect, use, and protect your personal information when you visit our store or make a purchase.
Information We Collect
When you visit our site or place an order, we may collect:
- Contact information โ name, email address, phone number, and shipping/billing address.
- Payment information โ credit/debit card details processed securely through Shopify Payments or other providers. We never store card numbers on our servers.
- Order information โ products purchased, order history, and transaction records.
- Device & browsing data โ IP address, browser type, pages visited, and referring URL via cookies and analytics tools.
How We Use Your Information
- Process and fulfil your orders
- Send order confirmations, shipping updates, and receipts
- Respond to customer support enquiries
- Improve our website and product offerings
- Send marketing emails (only with your consent โ you can unsubscribe at any time)
- Comply with legal obligations
Email Marketing
If you opt in to our email list, you may receive newsletters, product announcements, and exclusive offers. Every marketing email includes an unsubscribe link. We use a reputable email service provider and never share your email with third parties for their marketing purposes.
Cookies
We use cookies to maintain your session, remember your cart, and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some functionality. We use:
- Essential cookies โ required for the store to function (cart, login session).
- Analytics cookies โ help us understand traffic patterns (e.g. Google Analytics).
- Marketing cookies โ used for retargeted advertising if you've consented.
Shopify & Secure Checkout
Our store is powered by Shopify Inc., which provides the secure e-commerce infrastructure. Your data is stored on Shopify's secure servers. Shopify is certified Level 1 PCI DSS compliant. For more information, see Shopify's Privacy Policy.
We Do Not Sell Your Data
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (shipping carriers, payment processors) solely to fulfil your order and operate our business.
Your Rights (CCPA & GDPR)
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications at any time
- Under CCPA (California residents): request disclosure of data sold or shared with third parties
To exercise any of these rights, please contact us and we'll respond within 30 days.
Questions about your privacy? Contact our team โ we're committed to transparency.